Terms of trade

The standard terms and conditions apply in respect of all work carried out by Sandra Groves trading as First Chapter for you, except to the extent that we otherwise agree in writing.


1. Service

1.1 The service provided will include content writing, communications/media, and heritage research for a range of client purposes, but not limited to websites, interpretation signage, brochures, articles, newsletters and blogs etc.

1.2 If you accept a quote or estimate by First Chapter, we need your acceptance in writing, and an agreed timeframe for completion of the work in writing. An e-mail or signed contract will suffice.

1.3 A completed project expectation sheet must accompany each heritage project before any research commences.

1.4 Disbursements are excluded from the cost estimate. For example, but not limited to travel charges, courier charges, printing and copying, incurred fees etc.

1.5 Final proof-reading of all work is the client’s responsibility. First Chapter does not take any responsibility for errors/omissions after final sign-off of the work.

2. Accounts

2.1 We require a 25% deposit to be paid on all estimates and quotes to be payable immediately. Work will not commence until a deposit is paid.

2.2 All quotes or estimates are valid for 30 days from the submission date.

2.3 All quotes include:

i) Two rounds of revisions at no extra charge.

ii) One round of proofreading at no extra charge.

iii) An additional charge, at an hourly rate of $80, will be charged for any additional revisions or proofreading outside the proposal scope.

2.4 Interim fees will usually be rendered on a monthly basis while work is in progress, with a final account sent to you on completion of the work, or termination of our engagement. In some instances, we may just invoice you at the completion of the work. We may also send you an invoice when we incur a significant expense. Accounts are payable on receipt, within 7 business days, unless alternative arrangements have been made with us.

2.5 An urgency fee of double the hourly rate is available to any client who requires a project to be completed within 24 hours above other clients work. This will be subject to negotiation on a case-by-case basis.

2.6 First Chapter is currently not registered for GST.

2.7 If any account is not paid within 30 days, interest will be charged on the outstanding balance at the rate of 5% above our firm’s main trading bank’s base rate as at the close of business on the date payment became due. You will be responsible for any reasonable debt collection costs that we incur in recovering the outstanding amount due to us.

2.8 If your account is outstanding no further work will be undertaken until payment is made.

3. Privacy of information

3.1 Refer Privacy Act section.

3.2 Please inform us if you have any objection to us displaying the work undertaken for you on our website on completion and following your own public release. We will respect any need you have for confidentiality.

4. Timeframes

4.1 We will endeavour to complete projects by the agreed deadline. However, we may be prevented from doing this due to illness or a family emergency. You will be advised within two working days if we are unable to meet a deadline.

4.2 If we are unable to complete work because we have not received information from you, we will continue the project at our next opportunity. This may affect your overall timeline.

5. Termination

5.1 You may terminate our services upon giving us 7 days’ written notice.

5.2 If our services are terminated, you must pay us all fees owing due up to the date of termination.

6. Retention of files and documents

6.1 Provided that any fees and costs have been paid, please give us reasonable notice before collecting your file should you wish to do so.

6.2 We will return all information provided by you, once the job is complete, or destroy if you prefer.

7. Complaints

7.1 If you have any problems with the work undertaken by Sandra Groves trading as First Chapter, please advise as soon as possible, so we can resolve any issues with a minimum of disruption.

8. Our relationship with you is governed by New Zealand law.

These terms were updated in September 2021.